Privacy Policy

Last updated: 25 July 2025

UK Boat Surveys is a trading name of Reflect Marine Ltd (“we”, “us”, “our”), a UK-registered company providing marine surveying and consultancy services. We are committed to protecting your personal information and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy outlines how we collect, use, and protect any personal information you provide when using our website or services.

1. Who We Are

Reflect Marine Ltd
Company Number: 13586135
Registered Address: Bickland House, Bickland Water Road, Falmouth, Cornwall, England, TR11 4SB
Trading As: UK Boat Surveys
Email: office@ukboatsurveys.com 
Phone: +44 (0)23 8001 9145

We are the data controller for the purposes of this Privacy Policy.

2. What Information We Collect

We may collect and process the following personal data:

  • Contact Information – Name, email address, phone number
  • Boat Details – Type, size, location, and other vessel-specific information
  • Service Preferences – Type of survey requested, urgency, location
  • Technical Data – IP address, browser type, and usage analytics via cookies
  • Form Submissions – Information submitted via our contact forms and quote forms (powered by WS Form)

3. How We Collect Information

We collect personal data through:

  • Our Instant Quote Form
  • General contact forms
  • Direct emails or phone calls
  • Analytics tools such as Google Analytics
  • Google reCAPTCHA v2 for spam prevention

4. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes
  • Deliver requested services (e.g. surveys and reporting)
  • Send booking confirmations and follow-up emails
  • Improve our website and user experience
  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

Under the UK GDPR, the lawful bases we rely on include:

  • Consent – where you give us permission (e.g., to email you)
  • Contract – to fulfil a quote or service request
  • Legal Obligation – to comply with UK laws
  • Legitimate Interests – e.g., improving services, fraud prevention

6. Data Retention

We retain your data only as long as necessary:

  • Contact and quote data: up to 2 years
  • Invoices and service records: retained for 6 years for HMRC compliance
  • Analytics data: anonymised and retained per Google’s policy

7. Third-Party Services

We may share limited data with trusted third-party tools:

  • WS Form Pro – secure form handling on our website
  • Google reCAPTCHA – to detect and block spam
  • Google Analytics – for anonymous site usage stats
  • Email service providers – to send confirmation emails

All third parties we use are GDPR-compliant and under contract with Reflect Marine Ltd where required.

8. Your Rights

You have the following rights under UK GDPR:

  • Access the personal data we hold about you
  • Correct inaccuracies in your data
  • Request deletion (“right to be forgotten”)
  • Object to or restrict processing
  • Data portability
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at: office@ukboatsurveys.com

9. Cookies

We use necessary and analytical cookies to improve website functionality and monitor site usage. You can manage cookie preferences in your browser.

10. How We Protect Your Data

We take security seriously and implement appropriate technical and organisational measures to keep your data safe, including:

  • SSL encryption
  • Secure form handling (WS Form Pro)
  • Restricted data access and user roles within our systems

11. Updates to This Policy

We may update this Privacy Policy occasionally. Please check this page from time to time to ensure you’re happy with any changes.

12. Contact Us

For any privacy-related queries, please contact:

Reflect Marine Ltd (UK Boat Surveys)
Email: office@ukboatsurveys.com
Phone: +44 (0)23 8001 9145